Returns and Refund policy

Welcome to gleichner.store, where our goal is to provide a wide range of high-quality products. Each item is thoroughly inspected by our quality control team before being shipped. Our dedicated customer support center is always ready to assist you. If within 30 days of receiving your order, you are not satisfied with any item, we will refund your money. We understand that online shopping can be anxiety-provoking, but we guarantee that shopping with us is completely risk-free. Your satisfaction and positive feedback are extremely important to us. If you have any problems with our items or services, please contact us at [email protected] . We will do our best to ensure that your purchase is completely satisfactory.

30 DAY RETURNS

We support EASY RETURNS!

If you are not satisfied with any item purchased from gleichner.store, you can easily initiate a return by emailing us at [email protected] . Returns must be made within 30 days of delivery. Our main goal is to ensure customer satisfaction and we will always try to provide the best possible solution.

Unfortunately, we are unable to issue refunds or exchanges after the 30-day period has passed. To request a refund, please email your complaint to [email protected] and our customer service team will assist you promptly. Once your refund is approved, the refund will be processed and the credit will be automatically applied to your original payment method or credit card within a specified number of days.

RETURN PROCESS

Steps to contact us:

1. For assistance, please email us at [email protected], explaining in detail the issue you are experiencing. Please include the reason for the return or exchange, along with the order number and product name. If you received a defective, incorrect or misdescribed product, please attach clear photos or videos that clearly state the issue.

2. Once we receive your email, our customer support team will review and respond within 24-48 hours. We will confirm receipt of your request and provide detailed instructions on the next steps in the refund process.

3. Sending the Returned Product: Once you receive instructions from our customer service team, please carefully package the product to be returned and send it to the address we provide. Make sure the product is in its original condition, unused, and includes all accessories if any.

4. Inspection and Confirmation: Once we receive the returned product, we will inspect the condition of the product. This inspection process may take 3-5 business days. If the product meets the conditions for return, we will notify you and proceed with the refund or exchange process.

5. Refund: Once we confirm the product is eligible for return, we will proceed with the refund as per your request. The refund process may take 5-7 business days for the money to be credited to your account, depending on your bank. If you choose to exchange an item, we will send a replacement as soon as possible and notify you when it has been dispatched.

EXCHANGES

We always aim to bring absolute satisfaction to our customers. Therefore, we only accept exchanges in the case of damaged products, wrong products, wrong sizes or technical errors from the manufacturer.

If you need to exchange a product, please contact us by email at [email protected]. Please provide details of the problem, including your order number and illustrations (if available) so that we can process your request as quickly and efficiently as possible.

LATE OR MISSING REFUNDS

After receiving your authorization, your refund will be processed and within a certain number of days, the credit will be automatically credited to your credit card or original payment method.

Missing or Late Refunds: First, check your bank account if you have not received your refund yet. Once the refund has been applied to your account, contact your credit card company as it may take some time.

QUESTIONS AND CONTACT

We are always striving to provide you with a great shopping experience. If you have any questions or need further assistance, please contact us via email or other customer support channels. We are happy to serve you!

Email: support@gleichner.store

Address:1710 Eastward Ave, Gulfport, MS 39501, USA

Operating Hours: Mon – Sat | 10:00 AM – 6:00 PM (EST)